Top Companies in Healthcare CRM Market | Top Key Players Comprehensive Research Report | Vantage Market Research

Healthcare customer relationship management includes a variety of services and solutions that can improve communication between healthcare providers and patients.

Top Companies in Healthcare CRM Market | Top Key Players Comprehensive Research Report | Vantage Market Research
healthcare crm market


The Global Healthcare CRM Market is valued at USD 11.2 Million in the year 2021 and is expected to reach a value of USD 24.7 Million by the year 2028. The Global Market is anticipated to grow to exhibit a Compound Annual Growth Rate (CAGR) of 14.1% over the forecast period. Healthcare Customer Relationship Management is a software-based solution that is designed to improve and optimize communications between healthcare professionals and patients. This solution provides different types of tools that can improve customer-related processes. These tools provide messaging services, emails, online forms, etc. It contains huge amounts of data of patients, such as medical history, visits, prescriptions, and medical bills, into a holistic profile and is also used for scheduling and tracking medical appointments. In other words, this HCRM system maintains an updated database about patients with valuable information and quality for customers. As a result, they are widely used in hospitals, healthcare centers, clinics, and diagnostic centers across the world.  

Due to increasing awareness about healthcare systems among patients, and a higher demand for healthcare systems that can be accessed from home. Factors such as the launch of innovative Healthcare CRM products in the market, the rise in partnerships to distribute the products, implementation of artificial intelligence in Healthcare CRM among others is expected to drive the market during the forecast period. 

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Some of the key players operating in the Healthcare CRM Market are listed below:

Company Name

Revenue in the US

  • Zoho Corporation

$2 Billion

  • Cerner Corporation

$5 Billion

  • SAP

$31 Billion

  • Salesforce

$25 Billion

  • Oracle Corporation

$41 Billion

  • Microsoft

$184 Billion

  • IBM

$57 Billion

  • Siemens Healthcare

$19 Billion

  • Infor Inc

$3 Billion

  • Accenture PLC

$50 Billion

  1. Zoho Corporation Pvt Ltd.

Zoho Corporation is an Indian multinational technology company founded on 17 March 1996 by Sridhar Vembu that specializes in software development with headquarters in Chennai, India, and corporate headquarters outside of Austin in Del Valle, Texas. Radha Vembu, Sridhar Vembu's sister, owns a majority stake in the company. It is an Indian multinational technology company that makes web-based business tools.

  1. Cerner Corporation

The company was founded in 1979 and is headquartered in North Kansas City, Missouri. Cerner Corporation, together with its subsidiaries, provides health care information technology solutions and tech-enabled services in the United States and internationally. The company had more than 29,000 employees globally, with over 13,000 in Kansas City, Missouri.

  1. SAP SE 

SAP SE was founded in 1972 and it’s headquartered in Walldorf, Germany. SAP SE is a multinational software company. The Company develops business software, including e-business and enterprise management software, consults on organizational usage of its applications software, and provides training services. SAP markets its products and services worldwide. SAP SE, together with its subsidiaries, operates as an enterprise application software company worldwide.

  1. Salesforce.Com Inc.

The company provides its services through direct sales, consulting firms, systems integrators, and other partners. Salesforce, Inc. was incorporated in 1999 and it’s headquartered in San Francisco, California. Salesforce, Inc. provides customer relationship management technology that brings companies and customers together worldwide. It has 73,541 employees across its location.

  1. Oracle

Founded in 1977, Oracle Corporation offers its database, tools, and application products, along with related consulting, education, and support services, in more than 145 countries around the world. Oracle Corporation is an American multinational computer technology corporation headquartered in Austin, Texas. The company sells database software and technology, cloud-engineered systems, and enterprise software products, particularly their own brands of database management systems.

  1. Microsoft Corporation

Founded by Bill Gates and Paul Allen in 1975, its headquarters are in Redmond, Washington. Microsoft is in multiple businesses. Such as, developing and manufacturing as well as licensing and selling computer software, personal computers, and other consumer electronics. Microsoft Corporation is an American multinational technology corporation that produces computer software, consumer electronics, personal computers, and related services. Its best-known software products are the Microsoft Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edge web browsers.

  1. IBM

It is an American MNC first established in 1911 and currently based out of New York, USA. It was founded by Charles Flint. IBM is one of the 30 exclusive companies included in the Dow Jones Industrial Average. It is also one of the largest global employers, having around 380,000 employees worldwide. It operates through 5 segments: Cloud and Cognitive Software, Global Business Services, Global Technology Services, Systems, and Global Financing.

  1. Infor Inc

Infor is a multinational enterprise software company, headquartered in New York City, United States. Infor focuses on business applications for organizations delivered via cloud computing as a service. Originally focused on software ranging from financial systems and enterprise resource planning (ERP) to supply chain and customer relationship management, in 2010 Infor began to focus on software for industry niches, as well as user-friendly software design. Infor deploys its cloud applications through Amazon Web Services, Azure, and various open-source software platforms.

  1. Siemens Healthineers

Siemens Healthineers was founded in 1847, headquartered in Erlangen, Germany. Globally, the companies owned by Siemens healthiness have 45,000 employees, most of them in Germany (compared to 46,000 at GE Healthcare and 33,000 at Philips Healthcare) and 17.2 billion US-$ sales in 2007 (16.997 billion US-$ for GE). The President and Chief Executive Officer (CEO) of Siemens Healthcare USA, Inc., is Gregory Sorensen, MD. 

  1. Accenture

Accenture was founded in the year 1989. Accenture headquarters is located at 1 Grand Canal Quay, Grand Canal Dock, Dublin. Accenture has offices in Dublin, Albany, Annapolis, Annapolis Junction, and 224 other locations. Accenture plc is an Ireland-based multinational professional services company that specializes in information technology (IT) services and consulting. It reported revenues of $50.53 billion in 2021.

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